WARRANTY & SERVICE

Our Craftsmanship Promise

Every Gilt Theory piece is made with care and carefully inspected before it is sent to you. Fine metals and gemstones naturally require mindful wear, but if a craftsmanship issue arises, we’ll work with you to make it right.

Two-Year Craftsmanship Warranty

If a craftsmanship defect arises within two years of receiving your piece, we will assess the piece and coordinate the necessary repair at no labour cost to you.

Where replacement gemstones or other materials are required, coverage will depend on the cause of the issue. Any potential material or shipping costs will be explained and approved before the repair begins.

This warranty applies to defects in the original construction or workmanship of the piece. It does not cover ordinary wear, accidental damage, loss, improper care, or alterations performed by another jeweller.

Resizing

Resizing may be available within the first year where the design allows. Contact us with your order details, and we’ll confirm what is possible for your piece and whether any costs apply.

Ongoing Care

Our relationship with your piece does not end after two years. Should it ever require attention, we will be happy to assess it, coordinate repairs, and source replacement materials where needed.

Repairs outside the warranty period are assessed individually. Any labour, material, and insured shipping costs will be confirmed before work begins.

Accidental Damage and Wear

Damage caused by impact, bending, pressure, chemical exposure, improper care, or ordinary wear is not considered a craftsmanship defect. Lost gemstones and general wear are also not covered by the warranty.

We will still be happy to help assess and restore your piece whenever possible.

Contact Us

For care, resizing, or repair inquiries, contact hello@gilttheory.com with your order number and clear photographs of the piece.