Each piece is made to order and typically takes 4-5 weeks to complete.

The process involves a custom 3D design, hand picking of the stone, gold casting, hand setting the stone, and a thorough quality check prior to shipping.

Stone selection may be guided by you or entrusted to us.

Because each ring begins production shortly after your order is placed, cancellations or changes are only possible within 24 hours.

After this window, adjustments cannot be made.

We’re always here to advise before you order, especially for sizing or style selection.

Yes, we offer one complimentary resize up to USD $100 through your trusted local jeweller with proof of receipt.

Any unexpected damage from the local jeweller will not be our responsibility.

We recommend looking at the sizing chart, or contacting gilttheory@gmail.com if you need a consultation.

We offer a one year warranty which covers all manufacturing-related issues.

Ongoing servicing is available beyond the warranty period. Our jewellers provide labor at no charge for workmanship-related care, including tightening settings, restoring surfaces, and refining details. If servicing requires replacement materials, they are offered at material cost only.

Please be ensured that we believe luxury is longevity, and we stand behind the pieces we create.

Many clients choose to insure their ring through Jewelers Mutual, a dedicated jewelry insurer that offers replacement coverage for loss, theft, or damage during travel.

Plans typically cost 1–2% of the ring’s insured value per year and can be started or cancelled at any time.

You may request a complimentary quote here.

We make our pieces with solid gold, which are durable metals meant for daily wear. However, we still recommend removing your jewelry during activities involving impact or harsh chemicals.

For day-to-day care, warm water, mild soap, and a soft brush are all you need.

For a professional clean, a trusted local jeweler can refresh the surface with a light polish.

For white gold, the metal naturally softens in tone over time as its rhodium layer settles. If you prefer a cooler, brighter finish, a local jeweler can replate it as needed, though many clients enjoy the subtle warmth it develops.

Every Gilt Theory piece arrives in our signature packaging, considered, protective, and designed for presentation.

For security, all orders are shipped in unbranded external packaging, and packing slips never include pricing details.

We offer complimentary shipping within North America. Orders typically arrive within 3-5 business days.

International shipping is available for a flat fee of $50 and generally take 3-10 business days. All delivery timelines are estimates provided by the carrier and may vary by destination.